Quick Link
Contact & Support
Contact information
We’re here to help with any questions about your account, subscription, or using Flop Hero.
1) General support
- In-App: Go to Contact Support in the Flop Hero app.
- Email: [email protected]
Include your account email, plan type, and (if possible) screenshots of the issue.
2) Privacy & data protection requests
For requests under GDPR, CCPA, or other privacy laws (access, correction, deletion, or portability of data):
- Email: [email protected]
3) Payment & billing questions
- For questions about charges, invoices, or billing updates, contact [email protected].
- Or update your payment info directly under Subscriptions → Update Details in the app.
4) Legal & compliance
- Terms of service:
- Privacy policy: Privacy Policy – FlopHero
For legal correspondence, use [email protected] or the postal address listed in the Terms.
Community Resources
Flop Hero is more than a tool. It’s a community of passionate PLO players. Whether you want to discuss strategy, suggest features, or get help from peers, we’ve got spaces for you.
1) Discord community
- Join the Flop Hero Discord to connect with other players.
- Direct access to FlopHero staff for announcements and Q&A.
2) Social media
- X – quick updates, product news, and bite-sized strategy tips (@FlopHero_GTO)
- YouTube – video tutorials, product demos, and deep dives (@FlopHeroOfficial)
- Reddit – join discussions on Reddit (u/FlopHero_GTO)
3) Support channels
- In-App Support – contact us directly via Contact Support
- Email – [email protected]
Feature Requests
Flop Hero is designed for players, by players. Your feedback shapes what where we focus on next.
How to submit a feature request
- In the App: Go to Contact Support.
- Email: Send us your idea at [email protected] with the subject line “Feature Request”.
- Community Channels: Join the Flop Hero community on Discord and drop your idea in the #requests-ideas.
What happens next
- Every request is reviewed by our SMEs.
- Popular or recurring requests are added to our feature backlog for evaluation.
- If your request is selected, we may reach out for more detail or beta testing.
Stay updated
- Follow us on X, Reddit and Discord for product updates.
Bug Reports
Flop Hero is constantly evolving, and your reports help us improve stability and performance. If you run into an issue, please let us know.
How to report a bug
- In the App
- Go to Customer Support.
- Fill in the quick form describing what happened.
- Email
- Send details to [email protected] with the subject line “Bug Report”.
- Community Channels
- Report bugs in our Discord #support-bugs.
What to include in your report
The more detail, the faster we can fix it:
- Steps to reproduce (what you clicked/did right before the bug appeared).
- Expected result vs. what actually happened.
- Screenshots or screen recordings (especially for hand import or trainer issues).
- Environment details:
- Browser (Chrome, Firefox, Safari, etc.) & version
- Operating system (Windows/macOS)
Common examples of bugs
- App not loading or freezing
- Hands failing to import or showing incorrectly
- Trainer or Replayer not starting
- Billing page errors
- Error messages that don’t go away after retrying
What happens after you report
- Your bug is logged in our internal tracker.
- The support team may reach out for clarification.
- Urgent issues (like billing or login failures) are prioritized.
- Fixes are released regularly and announced appropriately.
Emergency issues
If you’re locked out of your account or unable to access core paid features:
- Contact [email protected] immediately with “URGENT” in the subject line.
- Our team will prioritize restoring your access.