Player Wellness Statement

This Player Wellness Statement complements our Terms and Conditions and Privacy Policy to promote responsible engagement with poker education.

Our Commitment to Player Wellness

We promote healthy engagement with poker education through post-session learning tools designed for skill development.

At FlopHero, we are committed to promoting healthy and responsible engagement with poker education. Our platform is designed exclusively as a post-session learning tool to help players improve their strategic understanding and decision-making skills through analysis and study.

Educational Purpose and Scope

FlopHero is for post-session analysis and study only. Not for use during live play or as a gambling platform.

FlopHero is an educational platform that provides:

Post-session hand analysis and review tools
Strategic learning resources and training materials
Game theory optimal (GTO) analysis and study aids
Range analysis and equity calculations
Educational content for skill development

FlopHero is explicitly NOT:

A real-time assistance tool for live play
A gambling platform or wagering service
A tool for use during active poker sessions
A guarantee of poker success or winnings
A substitute for responsible bankroll management

Our platform should only be used for:

Reviewing and analyzing completed poker sessions
Studying poker strategy and theory
Educational research and skill development
Post-game reflection and improvement

Age Requirements

FlopHero is intended for users above the legal age for poker education in their jurisdiction. By using our service, you represent that you meet the applicable age requirements in your location for accessing educational poker content.

Responsible Learning Practices

We encourage healthy study habits with time limits, breaks, and balanced learning approaches. We encourage users to:

Set reasonable time limits for study sessions
Take regular breaks during extended analysis
Balance poker study with other activities and interests
Focus on learning and improvement rather than just results
Maintain perspective on poker as a skill-based game with inherent variance

Remember that improvement comes from:

Consistent study and practice
Understanding fundamental concepts
Analyzing mistakes and learning from them
Developing emotional control and discipline
Maintaining a long-term perspective on skill development

Problem Gambling Awareness

While FlopHero is an educational tool, we recognize that some users may develop a gambling issue. If you play, be aware of these warning signs of problem gambling:

Behavioral Signs:

Playing with money you cannot afford to lose
Chasing losses with larger bets or higher stakes
Lying about gambling activities or losses
Neglecting work, family, or other responsibilities
Borrowing money to fund poker activities
Feeling anxious, depressed, or irritable when not playing

Emotional Signs:

Using poker to escape problems or negative emotions
Feeling guilty or ashamed about gambling activities
Being unable to stop despite wanting to quit
Experiencing mood swings related to wins and losses

Getting Help
If you or someone you know may have a gambling problem, help is available:

National Problem Gambling Helpline (US):
Phone: 1-800-522-4700
Website: ncpgambling.org
Available 24/7, confidential support

European Resources:

United Kingdom: GamCare – 0808 8020 133 | gamcare.org.uk
Germany: BZgA – 0800 137 27 00 | bzga.de
France: Joueurs Info Service – 09 74 75 13 13 | sos-joueurs.org
Spain: Jugadores Anónimos – 900 200 225 | fejar.org

Additional Resources:

Gamblers Anonymous: gamblersanonymous.org
National Council on Problem Gambling: ncpgambling.org
Gambling Therapy: gamblingtherapy.org
European Gaming and Betting Association (EGBA): egba.eu/responsible-gambling

Crisis Support:

If you are experiencing thoughts of self-harm, please contact:

National Suicide Prevention Lifeline: 988
Crisis Text Line: Text HOME to 741741
Emergency Services: 911

Account Controls

You have full control over your account and can modify your access preferences. Users can:

Temporarily suspend their account access
Permanently delete their account and data
Modify notification and communication preferences

Users may request account closure at any time by emailing [email protected]. We will process closure requests promptly and delete account data in accordance with our Privacy Policy. Consider using additional tools to support responsible internet use:

Browser-based blocking software
Parental control applications
Time management and productivity tools
Professional counseling and support services

Marketing and Communication Standards

We market responsibly, focusing on educational benefits without targeting minors or problem gamblers.

Our Marketing Code. FlopHero commits to responsible marketing practices:

We do not target minors or individuals under applicable age requirements
We do not market to individuals who have requested account restrictions
We do not target individuals in jurisdictions where poker tools are restricted
We focus on educational benefits rather than potential winnings
We include appropriate disclaimers about the educational nature of our service

Communication Preferences. Users can control all marketing communications:

Opt out of promotional emails at any time
Unsubscribe from all non-essential communications
Contact us to modify communication preferences

Support and Resources

Contact [email protected] for general support or [email protected] for wellness concerns.

For questions about using FlopHero for educational purposes:

Email: [email protected]
Response time: Within 24 hours during business days
Educational resources available in our help center

For concerns about responsible gaming or player wellness:

Email: [email protected]
We can provide information about support resources
We respect privacy and confidentiality in all communications

For technical issues or account problems:

Email: [email protected]
Include detailed description of the issue
We aim to resolve technical issues within 48 hours

Community Guidelines

We maintain a respectful learning environment focused on education and constructive feedback. We strive to maintain a supportive learning environment:

Treat all users with respect and courtesy
Focus on constructive feedback and learning
Avoid discussions that promote irresponsible gambling
Report any concerning behavior to our support team

Content Standards
When sharing content or participating in community features:

Keep discussions focused on educational topics
Avoid sharing personal financial information
Do not promote gambling services or real-money games
Respect intellectual property and privacy rights

This Player Wellness Statement reflects our ongoing commitment to promoting responsible and healthy engagement with poker education. We encourage all users to prioritize their well-being and seek help if needed.