FlopHero

Privacy Policy

Introduction

This Privacy Policy describes how FlopHero (“we,” “our,” or “us”) collects, uses, and protects your information when you use our Service. We are committed to protecting your privacy and handling your data responsibly.

Information We Collect

We collect information you provide directly and information collected automatically when you use our Service.

Personal Information You Provide

  • Account Information: Username, email address, password, and profile information
  • Payment Information: Billing details and payment method information (processed securely through third-party payment processors)
  • Communication Data: Messages, feedback, and support requests
  • User Content: Hand histories, analysis data, and study materials you upload

Automatically Collected Information

  • Usage Data: How you interact with our Service, features used, and time spent
  • Device Information: Device type, operating system, browser type, and IP address
  • Log Data: Server logs, error reports, and performance metrics
  • Cookies and Tracking: As described in our Cookie Policy below

Cookie Policy

This Cookie Policy explains how FlopHero (“we,” “our,” or “us”) uses cookies and similar tracking technologies when you visit our website and use our Service.

What Are Cookies

Cookies are small text files that are placed on your device when you visit our website. They are widely used to make websites work more efficiently and to provide information to website owners. Cookies allow us to recognize your device and store information about your preferences or past actions.

Similar technologies include web beacons, pixels, and local storage, which serve similar functions to cookies. When we refer to “cookies” in this policy, we include these similar technologies unless otherwise specified.

Types of Cookies We Use

We use different types of cookies for various purposes:

Essential Cookies
These cookies are strictly necessary for the operation of our Service. They enable core functionality such as security, network management, and accessibility. Without these cookies, our Service cannot function properly.

Essential cookies may include:

  • Authentication cookies that keep you logged in to your account
  • Security cookies that protect against fraud and unauthorized access
  • Load balancing cookies that ensure optimal Service performance
  • Session cookies that maintain your session state during your visit

These cookies are automatically placed on your device and cannot be disabled without affecting the functionality of our Service.

Performance and Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. We use this information to improve our Service and user experience.

Performance cookies may include:

  • Google Analytics cookies that track website usage and performance
  • Internal analytics cookies that measure Service functionality
  • Error tracking cookies that help us identify and fix technical issues
  • A/B testing cookies that help us optimize user experience

The information collected through these cookies is aggregated and anonymous. We do not use this information to identify individual users.

Functional Cookies
These cookies enable enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.

Functional cookies may include:

  • Preference cookies that remember your settings and choices
  • Language cookies that remember your preferred language
  • Interface cookies that remember your customization preferences
  • Feature cookies that enable advanced Service functionality
  • If you disable these cookies, some or all of these services may not function properly.

Marketing and Advertising Cookies
These cookies are used to deliver advertisements that are relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns.

Marketing cookies may include:

  • Targeting cookies that build a profile of your interests
  • Retargeting cookies that show you relevant ads on other websites
  • Social media cookies that enable sharing functionality
  • Campaign tracking cookies that measure marketing effectiveness

These cookies may be set by our advertising partners through our site. You can opt out of these cookies through your browser settings or our cookie preference center.

Third-Party Cookies
We work with trusted third-party service providers who may place cookies on your device. These include:

  • Payment Processors: Secure payment processing and fraud prevention
  • Analytics Providers: Website performance and usage analytics
  • Customer Support Tools: Live chat and support functionality
  • Content Delivery Networks: Optimized content delivery and performance
  • Social Media Platforms: Social sharing and integration features

Each third-party provider has their own privacy policy and cookie practices. We encourage you to review their policies to understand how they use cookies and your data.

 

How Long Cookies Remain on Your Device

The length of time cookies remain on your device depends on their type:

  • Session Cookies: These are temporary cookies that are deleted when you close your browser
  • Persistent Cookies: These remain on your device for a set period or until you delete them manually

Specific retention periods for our cookies:

  • Essential cookies: Duration of your session or up to 30 days
  • Performance cookies: Up to 2 years for analytics purposes
  • Functional cookies: Up to 1 year to remember your preferences
  • Marketing cookies: Up to 1 year for advertising purposes

Managing Your Cookie Preferences

You have several options for managing cookies:

  • Browser Settings
  • Most web browsers allow you to control cookies through their settings. You can:
    • Block all cookies
    • Block third-party cookies only
    • Delete existing cookies
    • Set your browser to notify you when cookies are being sent

Please note that blocking or deleting cookies may affect your ability to use our Service and may result in reduced functionality.ç

For users in the European Economic Area, United Kingdom, and other jurisdictions with specific cookie consent requirements, we obtain your consent before placing non-essential cookies on your device.

International Cookie Transfers

Some of our third-party service providers may be located outside your country of residence. When cookies involve international data transfers, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.

Children and Cookies

Our Service is not intended for individuals under the age of 18 (or 21 where required by local law). We do not knowingly place cookies on devices used by children. If you believe we have inadvertently collected information from a child, please contact us immediately.

Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, technology, or legal requirements.

We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Updating the “Last Updated” date at the top of this policy
  • Providing notice through our Service or via email for significant changes

Your continued use of our Service after any updates constitutes acceptance of the revised Cookie Policy.

Contact Information
If you have questions about our use of cookies or this Cookie Policy, please contact us:

Email: [email protected]
Subject line: “Cookie Policy Inquiry”

For GDPR-related cookie inquiries:
Privacy Point-of-Contact: Noorul Ilahi
Email: [email protected]
Response Time: Within 30 days

This Cookie Policy is effective as of the date indicated at the top of this document and forms part of our overall Privacy Policy.

How We Use Your Information

We use your information to provide, maintain, and improve our Service.

Service Provision

  • Provide access to our poker analysis tools and features
  • Process your account registration and authentication
  • Enable hand analysis and study functionality
  • Provide customer support and respond to inquiries

Service Improvement

  • Analyze usage patterns to improve our Service
  • Develop new features and functionality
  • Conduct research and analytics
  • Ensure Service security and prevent fraud

Communication

  • Send Service-related notifications and updates
  • Respond to your questions and support requests
  • Send marketing communications (with your consent)
  • Provide important policy or Service changes

How We Share Your Information

We do not sell your personal information. We may share information in limited circumstances.

Service Providers

  • We work with trusted third-party service providers who help us operate our Service:
  • Payment processors for billing and subscription management
  • Cloud hosting providers for data storage and processing
  • Analytics providers for Service improvement
  • Customer support tools for user assistance

These providers are contractually bound to protect your information and use it only for specified purposes.

Legal Requirements

  • We may disclose information when required by law or to protect our rights:
  • Comply with legal obligations, court orders, or government requests
  • Protect against fraud, security threats, or illegal activity
  • Enforce our Terms of Service and protect our rights
  • Protect the safety and rights of our users and the public

Business Transfers

  • In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

Data Retention

We retain your information only as long as necessary for the purposes outlined in this Privacy Policy.

  • Account Data: Retained while your account is active and for a reasonable period after account closure
  • Usage Data: Typically retained for 2-3 years for analytics and improvement purposes
  • Payment Data: Retained as required by law and payment processor requirements
  • Communication Data: Retained for customer service and legal compliance purposes

 You may request deletion of your data at any time, subject to legal retention requirements.

International Data Transfers

Our Service operates globally, and your information may be transferred to and processed in countries other than your country of residence.

When we transfer information internationally, we ensure appropriate safeguards are in place:

  • Standard Contractual Clauses approved by the European Commission
  • Adequacy decisions where applicable
  • Other appropriate safeguards as required by law

Security Measures

  • We use industry-standard security measures to protect your information.
  • We implement appropriate technical and organizational measures to protect your information:

Encryption in transit and at rest

  • Secure authentication and access controls
  • Regular security assessments and updates
  • Intrusion detection and monitoring
  • Employee training on data protection
  • Access controls and need-to-know basis
  • Incident response procedures
  • Regular policy reviews and updates

Children's Privacy

Our service requires users to meet local age laws. We don’t knowingly collect information from those who don’t meet these requirements.

Age Declaration

You confirm that you are 18 years of age or older (21+ where required by local law) and represent that you meet local age laws in your jurisdiction for accessing educational poker content. We do not knowingly collect personal information from individuals who do not meet these requirements. If we become aware that we have collected information from someone who does not meet local age requirements, we will take steps to delete such information promptly.

Automated Decision-Making

We do not use automated decision-making with legal or similarly significant effects. Any automated systems are for basic functionality only.

We do not engage in automated decision-making with legal or similarly significant effects on users.
Any automated processing we use is limited to:

  • Basic fraud detection and prevention
  • Personalized content recommendations
  • Account security measures
  • Technical functionality and user experience optimization

These automated processes do not have legal or similarly significant effects on users. You have the right to request human review of any automated decisions that may affect you.

California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

Your Rights

  • Right to Know: Request information about the personal information we collect, use, and disclose
  • Right to Delete: Request deletion of your personal information
  • Right to Correct: Request correction of inaccurate personal information
  • Right to Opt-Out: Opt out of the sale or sharing of personal information (we do not sell information)
  • Right to Limit: Limit the use of sensitive personal information
  • Right to Non-Discrimination: Not be discriminated against for exercising your rights

How to Exercise Your Rights
To exercise your California privacy rights, contact us at:

We will verify your identity before processing your request and respond within 45 days.

Sensitive Personal Information
We may collect sensitive personal information such as payment information. We use this information only for providing our Service and as permitted by law.

European Privacy Rights (GDPR)

EU residents have comprehensive privacy rights under GDPR, including access, rectification, erasure, and data portability.

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR):

Legal Basis for Processing

  • We process your information based on:
  • Contract: To provide our Service and fulfill our obligations
  • Legitimate Interest: To improve our Service and communicate with you
  • Consent: For marketing communications and optional features
  • Legal Obligation: To comply with applicable laws

Your Rights

  • Right of access to your personal data
  • Right to rectification of inaccurate data
  • Right to erasure (“right to be forgotten”)
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Rights related to automated decision-making


Data Protection Contact

  • For GDPR-related inquiries, contact our Privacy Point-of-Contact:
  • Name: Noorul Ilahi
  • Email: [email protected]
  • Phone: Contact via email only
  • Response Time: Within 30 days


Data Protection Officer
We are presently below the GDPR thresholds that trigger a mandatory Data Protection Officer (Article 37). We maintain a Privacy Manager structure to ensure comprehensive data protection compliance. Any future DPO appointment will be announced in Q3 2025 if business growth requires it.

Changes to This Privacy Policy
We may update this policy and will notify you of material changes. We may update this Privacy Policy from time to time. We will notify you of any material changes by:

Posting the updated policy on our website
Sending an email notification to your registered email address
Providing notice through our Service

Contact Information
Contact [email protected] for privacy questions, [email protected] for general inquiries or [email protected] for legal inquiries.

This Privacy Policy is effective and will be updated in due course.

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