Privacy: What We Do With Your Hands

Your hand histories hold valuable information about how you play poker. They reflect your strategy, patterns, and tendencies. At FlopHero, we treat this data as private property that belongs only to you.

Your Data Stays Private

No other users can see your hands. When you upload a session, it’s stored securely within your personal database. Only you can access it.

This privacy covers every aspect of your data. Other players won’t see your statistics, reports, or derived metrics. Your play style and tendencies remain confidential.

For more details on managing your session data, see the article Managing Your Hand Database.

We Don’t Sell Your Data

FlopHero never sells user data to third parties. Your hands are not shared with training databases, research projects, or any external entities.

Some poker tools generate extra income by selling aggregated hand data. We don’t. Our business model is simple: you pay for analysis, and we provide it. That’s the entire exchange.

How We Protect Your Data

Your information is encrypted during transmission and storage using banking-level standards.
All connections run over HTTPS with TLS encryption, preventing interception between your device and our servers.

Our servers are protected by multiple layers of security including firewalls, intrusion detection, continuous monitoring, and regular audits.
Access is strictly limited to essential personnel. Even if intercepted, your data would appear only as unreadable, encrypted content.

Automated Processing Only

Your hands are analyzed entirely by automated solver technology. No human ever reviews or accesses your hand histories.

This design ensures your privacy, even within FlopHero. Customer support cannot see your hands, and developers do not access them for debugging. Privacy is built into the system architecture from the start.

To learn how our solver operates, see the article HERO.Precision® Solver Technology Overview.

What Data We Collect

We collect only the information required to deliver accurate analysis and maintain your account.

• Hand Histories – Uploaded hands are stored to power analysis, reports, and long-term review. See the article Uploading Hand Histories for details.
• Account Information – Includes your email, username, and subscription status for account management and communication.
• Usage Data – Anonymized statistics about how you use FlopHero. This includes feature usage and session frequency. It’s stripped of all identifying details.
• Payment Information – Processed securely through Stripe for cards and specialized providers for crypto. FlopHero never stores full credit card numbers or sensitive payment data.

You Control Your Data

You can export all your hand histories anytime using the download function. Files are provided in standard formats for backup or use in other tools.

You can also delete individual sessions or your full database. Deletion is permanent and irreversible.
If you stop using FlopHero, you can request full removal of your data from our servers.

Your Privacy Rights

FlopHero complies with the General Data Protection Regulation (GDPR) and extends the same rights globally. You can:

• Access your data – Request a full copy of the data we store.
• Correct your data – Update inaccurate details in your account settings or by contacting us.
• Delete your data – Request permanent removal of your account and all stored data.
• Export your data – Download all hand histories and session records.
• Opt out of communications – Adjust email preferences anytime in your settings.

These options are built directly into the platform, so you can manage them without manual requests.

Data Retention

Your hand histories and session data stay available as long as your account is active.
If you move to the Free plan, your information remains stored and ready for reactivation.

If you delete your account, all personal and hand data is permanently removed within 30 days.
Only anonymized, non-identifiable usage data may remain for analytics purposes.

Reporting Security Concerns

If you find a security issue or suspect a privacy risk, email hello@flophero.com immediately.
We take all reports seriously and investigate every case quickly.

Questions About Privacy?

If you have questions or want to exercise your privacy rights, contact us on Discord or email hello@flophero.com.

Our complete Privacy Policy is available at:
https://flophero.com/en/privacy-policy/

Your hands reflect your poker growth and skill. FlopHero’s privacy framework is built to keep that information secure while providing the insights you need to improve your game.

For more on managing your account, read the article Account Settings and Preferences.