Managing Your FlopHero Subscription

This guide explains how to manage, upgrade, downgrade, or cancel your FlopHero plan. You’ll also learn how to change billing cycles, update payment methods, and handle failed payments.

Accessing Subscription Management

To manage your subscription, click your profile icon in the top right corner of FlopHero and select Subscription. This opens your subscription dashboard, where you can view your current plan, check billing details, and make changes.

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Subscription management panel with plan summary and billing details

Upgrading Your Plan

If you’re moving up in stakes or want access to advanced features, you can upgrade anytime. The change takes effect immediately. You’ll be charged a prorated amount for the rest of your billing cycle, meaning you only pay the difference for the remaining days.

Example: if you’re halfway through a Low Stakes monthly plan and upgrade to Mid Stakes, you’ll pay about half the difference between those plans. Your next renewal will charge the full Mid Stakes rate.

Downgrading Your Plan

You can downgrade anytime if you’re playing lower stakes or want to save money. The downgrade takes effect at the start of your next billing cycle, so you keep full access until your current period ends.

To downgrade, choose a lower plan in your subscription dashboard and confirm. You’ll retain full access until your next billing date.

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Downgrade menu showing plan options and feature differences

Changing Your Billing Cycle

FlopHero supports both monthly and annual billing. Annual plans include a discount compared to monthly payments.

You can switch cycles anytime from your subscription dashboard. The new cycle starts on your next billing date.

Canceling Your Subscription

You can cancel anytime without fees. After canceling, you’ll keep access until the current billing period ends. Then your account automatically moves to the Free plan.

To cancel:

1. Go to your subscription dashboard
2. Click Cancel Subscription
3. Confirm your cancellation

Your hand histories, session data, and analysis remain stored. When you return, everything will still be available.

Learn more about the Free plan in [Free Plan Features].

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Confirmation dialog for cancelling a FlopHero subscription

Reactivating a Canceled Subscription

You can reactivate anytime from the subscription page. Select your plan, complete payment, and your data will be instantly restored.

Updating Payment Information

To update your credit card or payment method, open your subscription dashboard and click Update Payment Method.

If you want to pay via PayPal or cryptocurrency, contact our support team on Discord or email hello@flophero.com for assistance.

Failed Payments

If a payment fails, FlopHero retries it several times within a short grace period. If it still fails, your account switches to the Free plan until you update your payment method.

No data is lost, and you can reactivate your subscription once payment succeeds.

Need Help?

If you have questions or issues managing your subscription, reach out to our support team on Discord at https://discord.gg/XZJ957eK9J or email hello@flophero.com.