Contacting Support

Need help with FlopHero? Whether you’re running into a technical issue, have questions about features, or need help with your account, our support team is ready to assist. This guide covers the best ways to reach us and what info to include in your support requests to get the fastest resolution.

Contacting Support

Need help with FlopHero? Whether you’re facing a technical issue, have questions about features, or need account assistance, our support team is ready to help.
This guide explains how to reach us and what details to include in your request for the fastest response.

Support Channels

Discord (Fastest Response)

The quickest way to get help is through our Discord server.
Join at https://discord.gg/XZJ957eK9J and post your question in the support channel.
Our team and community members are active daily, and most questions receive answers within minutes.

Discord is ideal for quick troubleshooting, product questions, and connecting with other FlopHero users who may have faced the same issue.
If you’re new to Discord, see the article How to Join the FlopHero Discord.

Email Support

For more detailed issues or account-specific topics, email hello@flophero.com.
We usually respond within 24 hours on business days.

Email is best for billing questions, account access problems, or when you need to share sensitive information privately.

In-App Support

You can also contact us directly from inside FlopHero:

1. Click your profile icon
2. Click Contact Support

This method automatically includes diagnostic information with your message, which helps us identify issues faster.
For more on managing your account, see the article Account Settings and Preferences.

Click to expand

Access support directly from the app via the profile menu — choose Contact Support to send a diagnostic report instantly.

What to Include in Your Support Request

To help us resolve your issue quickly, include as much detail as possible:

• Describe the problem: What were you doing? What happened? What did you expect instead?
• Steps to reproduce: List the exact steps that led to the issue so we can test it.
• Screenshots or screen recordings: Capture any error messages or unexpected behavior.
• Browser and system info: Include your browser (Chrome, Firefox, Safari, etc.) and operating system (Windows, Mac, or Linux).
• Hand or session ID: If your issue involves a specific hand or session, include its ID so we can locate it.

If you’re unsure how to find this information, see the article Identifying Hands and Sessions.

Response Times

Here’s what you can expect for reply times during business hours:

• Discord: Usually within a few hours
• Email: Within 24 hours
• In-app support: Within 24 hours

For widespread or urgent issues, we post live updates on Discord and our social media channels.

Community Support

The FlopHero community is a valuable resource.
Many experienced players in our Discord share insights about features, strategy, and best practices.
You might get an answer from another player even faster than from our team.

For learning and discussion, check out the article Poker Strategy Basics.

Before You Contact Support

Visit the Knowledge Hub first.
Many common issues and questions are already covered in our Help Center.
Search at https://flophero.com/en/knowledge-hub/ to find quick answers without waiting for a reply.