Contacting support

Need help with FlopHero? Whether you’re facing a technical issue, have questions about features, or need account assistance, our support team is ready to help. This guide explains how to reach us and what details to include in your request for the fastest response.

Support Channels

Discord (Fastest Response)

The quickest way to get help is through our Discord server. Join at and post your question in the support channel. Our team and community members are active daily, and most questions receive answers within minutes.

Discord is ideal for quick troubleshooting, product questions, and connecting with other FlopHero users who may have faced the same issue.

Email Support

For more detailed issues or account-specific topics, email hello@flophero.com. We usually respond within 24 hours on business days.

Email is best for billing questions, account access problems, or when you need to share sensitive information privately.

In-App Support

You can also contact us directly from inside FlopHero. Click your profile icon and select Contact Support.

This method automatically includes diagnostic information with your message, which helps us identify issues faster. For more on managing your account, see the Account Settings and Preferences article.

Click to expand

Access support directly from the app via the profile menu — choose Contact Support to send a diagnostic report instantly.

What to Include in Your Support Request

To help us resolve your issue quickly, include as much detail as possible.

• Describe the problem. What were you doing? What happened? What did you expect instead?
• List the steps to reproduce. Include the exact steps that led to the issue so we can test it on our end.
• Attach screenshots or screen recordings. Capture any error messages or unexpected behavior you’re seeing.
• Include browser and system info. Tell us your browser (Chrome, Firefox, Safari, etc.) and operating system (Windows, Mac, or Linux).
• Provide hand or session ID if applicable. If your issue involves a specific hand or session, include its ID so we can locate it in our system.

The more details you provide, the faster we can diagnose and fix the problem.

Response Times

Here’s what you can expect for reply times during business hours.

Discord usually gets responses within a few hours. Email and in-app support typically respond within 24 hours.

For widespread or urgent issues, we post live updates on Discord and our social media channels.

Community Support

The FlopHero community is a valuable resource. Many experienced players in our Discord share insights about features, strategy, and best practices. You might get an answer from another player even faster than from our team.

Don’t hesitate to ask questions in the community channels. The FlopHero Discord is a friendly place where players help each other improve.

Before You Contact Support

Visit the Knowledge Hub first. Many common issues and questions are already covered in our Help Center.

Check the Troubleshooting Common Issues article, FAQ - General, and FAQ - Technical for solutions to common problems.

If you still need help after checking these resources, reach out through any of the support channels above. We’re here to help you get the most out of FlopHero.